Hong Kong Tramways has been serving Hong Kong since 1904. It has been keeping up efforts in developing a worldwide recognized icon, while offering the greenest, the most affordable, and the most joyful transport mode in Hong Kong. 

Hong Kong Tramways is owned by RATP Dev Group.

About this role:

As a Control Room Supervisor, you will play a crucial role in identifying and providing appropriate resolution to frontline operation staff, deploying suitable staff to handle and resolve issues. You will also need to liaise with engineering team and external parties to request for assistance or update situation when necessnary.

 

Job Responsibilities:

• Handling telephone calls from internal and external parties related to emergency, urgent, and non-urgent situation
• Assessing, controlling and arranging inspectors and appropriate resolution when receiving queries and requests for assistance from frontline staff
• Deploy inspectors to handle incidents along the tram lane and keep close liaison to achieve latest situation
• Liaison with engineering team and external parties to request for assistance or update situation when necessnary
• Provide accurate and legible documentation, both handwritten and digitalized, relating to daily operation , incident report and fax document to external parties.
• Utilise the dispatch system for inputting frontline staff overtime record, update daily roaster in real time and generate reports for daily operation purpose
• Providing operation and incident information to management team in a timely manner
• Collaborate closely with the maintenance to improve the impact in case of degraded mode

 

Requirements:

• Degree/ Higher Diploma holder in Logistics/Transportation/Engineering or other related field
• 4 years of relevant working experiences
• Strong organizational, communication, analytical and planning skills
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Good command of written and spoken English and Chinese
• Proficient in MS Office applications and Chinese Word Processing 
• Knowledge of transport operations and maintenance processes is an advantage
• Previous experience in a transportation or operations environment is preferred

A competitive compensation package will be offered to the right candidate. Interested parties please apply by sending your CV stating expected salary, available starting date and contact number by clicking "Apply Now". Personal data collected will be used for recruitment purpose only.